Refund/Exchange Policy

 

At Gianfranco Ferré, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to return a product, and we are committed to making this process as easy as possible for you.

Eligibility for Refunds or Exchanges

To be eligible for a refund or exchange, the following criteria must be met:

• The product was purchased directly from our e‐commerce website;
• The product is in its original packaging and has not been used or damaged;
• The product was not purchased at a discounted price.

Requesting a Refund or Exchange

If you meet the eligibility criteria, you may request a refund or exchange by contacting our customer service team within 14 days of receiving the product. Please provide your order number and a detailed explanation of the reason for your request.

If your request is approved, we will issue you purchasing points equivalent to the value of the product (excluding any shipping costs). These points can be redeemed for future purchases on our e‐commerce website. Please note that we do not issue refunds in cash or other forms of payment.

Shipping the Product Back

If you are approved for a refund or exchange, you will be required to ship the product back to us at your own expense. Please ensure that the product is properly packaged to avoid damage during shipping. We recommend using a trackable shipping method to ensure that the product reaches us safely.

We will provide you with a return authorization number and instructions on how to return the product to us.

Processing the Refund or Exchange

Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria. If the product is in good condition and it is realized that it was defective upon your receipt, we will issue the purchasing points to your account. If you have requested an exchange, we will ship the new product to you as soon as possible.

Please note that the processing time for refunds and exchanges may vary depending on the volume of requests we receive. We will do our best to process your request as quickly as possible.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at customercare@gianfrancoferre.com

We reserve the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.