SHIPPING POLICY

  • • We ship worldwide. You may contact our Customer Service team for further inquiries on this.
  • • Tracking information is automatically sent to the e-mail address you provided at check-out.
  • • Please check your spam folder if you do not receive the tracking information within 5-7 business days.
  • • For contactless delivery, Gianfranco Ferré cannot be held responsible in the event of loss or misplacement of the item. While we strive to ensure secure and timely delivery, any issues arising during the delivery process are the responsibility of the courier service. Should you require assistance, our Customer Service team remains available to help.
  • • All orders are FINAL SALE and may not be returned or exchanged. Additionally, once an order has been placed, it cannot be modified or cancelled.

SHIPPING METHOD AND COST

The shipping method and cost of your order will be determined depending on the delivery destination and country.

Taxes and duties are not calculated together with the total amount to be paid on the checkout page and you’ll need to pay for these separately to the courier upon the delivery of your order (except for USA and UAE orders). Moreover, the duties and taxes are determined by the entire cost of your order. You can find the estimated percentage of these duties and taxes due to the courier on the checkout page before completing your purchase.

DELIVERY PROCESSING

Please allow 5-7 days for orders to be shipped.

During this process, we will update you accordingly through the tracking link provided on when you will be receiving your order. Please bear in mind that estimated delivery times are only used as a reference as there may be unforeseen circumstances wherein delays may occur. Rest assured that we or the courier will inform you in cases where there may be any issue with the delivery of your order.

You can also track your order on our courier partner by clicking the links below and using your tracking number.

ARAMEX
Website: Aramex Tracking
Customer Service: 600 544000

DHL
Website: DHL Tracking
Customer Service: DHL Customer Service